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Dear Guest!

We would like to make your stay as comfortable as possible. Therefore you should be informed which services we render, what we are responsible for, and which responsibilities you have towards us. Please review these general hotel policies, which regulate the contractual relationship between the parties and which you accept by booking a room at our retreat centre.

Check in:

1 p.m. to 8 p.m. Earlier or later Check-In is possible only upon prior agreement with the centre.

Check out:

7 a.m. to 10 a.m. Earlier or later Check-Out is possible only upon prior notification to the centre.

Bookings

Booking is only guaranteed upon payment of 50% deposit.

We take the privacy of our personal data very seriously. Your personal information will only be used to process your booking.

We do not charge or authorize any agency to charge reservation fees for making booking, you are advised to either make arrangement with us to wire funds or simply pay for your stay on arrival at the centre upon.

Cancellation is free of charge provided you adhere to the notification period stated in the centre cancellation policy

Meals

Meals are reserved in advance while meals ordered and not eaten are non refundable / transferable.

Cancellation

If cancelled or modified up to 2 days before date of arrival, no fee will be charged. If cancelled or modified later, the total price of the reservation will be charged. If we are able to re-rent the rooms, we charge only the price difference. In case of no-show, the total price of the reservation will be charged. All cancellations must be submitted in written format and mailed to us.

Children and extra beds

Requests to come with children need to be arranged and confirmed with the centre. All children under 5 years stay free of charge when using same room with parent. Child cots or extra beds are not provided. In case of Bed wetting a price of new mattress will be charged.

Extra requests

Special needs and requests must be arranged in advance and confirmations made by the centre.

Pets

Pets are not allowed.

Payments & credit cards

Credit cards are not accepted.

Payments are made in cash (Kenyan currency) and Personal cheques are not accepted.

The hotel reserves the right to pre-authorize transfer of funds prior to arrival.